Refund policy

Return and Refund Policy

Effective Date: Jan 1st, 2025

Thank you for shopping at 4M Fashions. We strive to provide you with high-quality formal wear and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

Exchange

Eligibility:

• Timeframe: Items must be exchanged within 7 days from the date of delivery.
• Condition: Items must be in the same condition as required for returns: unworn, unwashed, undamaged, with all tags attached, and in their original packaging.
• Non-Eligible Items: Not all items are eligible for exchange. Custom-made, tailored items, and final sale items cannot be exchanged.

Exchange Process:

1. Request an Exchange:

   • Contact our Customer Service team at 4mfashionsmen@gmail.com to initiate an exchange.
   • Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

2. Receive Exchange Authorization:

   • Our team will review your request and determine if the item(s) are eligible for an exchange.
   • If eligible, you will receive an Exchange Authorization Number (EAN) and instructions on how to return the item(s) for exchange.

3. Ship Your Exchange:

   • Pack the item(s) securely in the original packaging and include the Exchange Authorization Number.
   • Ship the exchange package using a trackable shipping method to the address provided by our Customer Service team.
   • You are responsible for the shipping costs associated with returning the item(s) for exchange unless the exchange is due to our error (e.g., wrong or defective item).

4. Exchange Confirmation:

   • Once we receive your returned item(s), we will inspect them to ensure they meet the exchange eligibility criteria.
   • If the item(s) are deemed acceptable, we will process the exchange and ship the new item(s) to you.
   • If the item(s) do not meet the exchange eligibility criteria, we will notify you and return the item(s) to you at your expense.

Returns

Eligibility:

• Items must be returned within 7 days from the date of delivery.
• Items must be unworn, unwashed, undamaged, and in their original condition.
• Items must have all tags attached and be returned in their original packaging.

Non-Returnable Items:

• Tailored items.
• Final sale items.
• Gift cards.

Return Process:

1. Request a Return:

   • Contact our Customer Service team at 4mfashionsmen@gmail.com to initiate a return.
   • Provide your order number, item(s) you wish to return, and the reason for the return.

2. Receive Return Authorization:

   • Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).

3. Ship Your Return:

   • Pack the item(s) securely in the original packaging and include the Return Authorization Number.
   • Ship the return package using a trackable shipping method to the address provided by our Customer Service team.
   • You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Return Confirmation and Approval:

   • Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
   • If the item(s) are deemed acceptable, we will process your refund to the original method of payment. Please allow [number] days for the refund to appear in your account.
   • If the item(s) do not meet the return eligibility criteria, we will notify you and return the item(s) to you at your expense.

Refunds

• Refunds will be processed to the original method of payment within 14 days of return approval.
• Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
• If you received a free gift with your purchase, it must also be returned in its original condition to receive a full refund. If the gift is not returned, the retail value of the gift will be deducted from the refund amount.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: 4mfashionsmen@gmail.com
  

We appreciate your understanding and cooperation.

Sincerely,
4M Fashions Team